Corporate information

Refund and Dispute Policy

Refund and dispute treatment depends on the applicable contract, the stage of delivery, the payment method and applicable law.

Before completion

Where a service has not been completed, any refund or adjustment request is reviewed against the applicable proposal, order, statement of work or contract.

After completion or digital delivery

Where the applicable agreement states that a completed service or delivered digital service is non-refundable after completion or delivery, voluntary refunds are not offered after that point except where an authorised exception, contractual obligation, payment-scheme rule or applicable law requires otherwise.

Disputes

Customers may raise a payment dispute through the relevant provider where scheme rules permit. We retain contractual, completion and payment evidence and respond through authorised provider processes.

Contact

Refund or dispute enquiries: citysectorbiz@gmail.com.