Corporate information

Payment Terms

Payments requested by Citysector Partners Limited must correspond to an identified contractual entitlement, invoice, service or completed commercial engagement.

Non-refundable completed services and delivered digital services

Where the applicable contract states that a service or digital deliverable becomes non-refundable after successful completion or delivery, voluntary refunds are not offered after that completion point except where an authorised exception, contractual obligation or applicable law requires otherwise.

Payment disputes

A non-refundable commercial term does not prevent a payer or payment provider from raising a dispute under applicable law or scheme rules. We retain completion, contractual and payment evidence and respond to disputes through authorised provider processes.

Reconciliation

A payment is not treated as finally reconciled merely because an initial payment event is received. Provider confirmation, settlement and internal reconciliation controls apply.